Shipping policy

Shipping Policy

At NADAYA, we aim to pack and dispatch all orders as quickly as possible.

Processing Times

Orders are usually processed within 1–3 business days after payment has been received.

Please note that processing times may be longer during launches, sales, public holidays or high-volume periods.

Australian Shipping

We offer shipping Australia-wide.

Estimated delivery times:

  • Standard Shipping: 3–7 business days
  • Express Shipping: 1–3 business days

Delivery times may vary depending on your location, courier delays or peak periods.

International Shipping

We also ship internationally to selected countries.

Estimated international delivery times:

  • Standard International Shipping: 7–21 business days
  • Express International Shipping: 5–10 business days

International delivery times may vary depending on the destination country, customs processing and courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location, order size and selected shipping method.

Free shipping promotions may be offered from time to time and will be shown at checkout when available.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Please allow up to 24–48 hours for tracking information to update after dispatch.

Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, taxes, import fees or charges applied by their country.

NADAYA is not responsible for delays caused by customs processing.

Incorrect Shipping Details

Please ensure your shipping details are correct before placing your order.

NADAYA is not responsible for orders sent to an incorrect address provided by the customer. If you notice an error after placing your order, please contact us as soon as possible.

Lost, Stolen or Delayed Parcels

Once an order has been handed to the courier, delivery times are outside of our control.

If your parcel is delayed, lost or marked as delivered but not received, please contact the courier directly using your tracking details.

NADAYA is not responsible for stolen parcels or parcels lost due to incorrect shipping details.

Pre-Orders

If your order contains a pre-order item, your full order may be shipped once the pre-order item becomes available, unless stated otherwise.

Estimated pre-order shipping dates are provided as a guide only and may be subject to change.

Contact Us

For any shipping questions, please contact us at:

nadaya.active@gmail.com