Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@nadaya.com.au. Please note that returns will need to be sent to the following address: 11 WARREN PARADE PUNCHBOWL 2196 NSW Sydney Australia 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@nadaya.com.au.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@nadaya.com.au.

Returns & Refund Policy

At NADAYA, we take pride in the quality of every product we create. If you’re not completely satisfied with your purchase, we’re here to help.

Australian Orders

Change of Mind

We accept returns for change of mind within 14 days of receiving your order.

To be eligible for a return, items must:

  • Be unworn, unwashed and unused.
  • Have all original tags attached.
  • Be returned in their original packaging.
  • Be free from perfume, deodorant, makeup, pet hair or any other marks.

Once your return is approved, you may choose:

  • Store Credit, or
  • Exchange (subject to stock availability).

We do not offer refunds for change of mind.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of receiving your order.

Where required under Australian Consumer Law, we will provide an appropriate remedy, including a replacement, repair or refund depending on the nature of the issue.

Please include:

  • Your order number
  • Photos of the fault
  • A brief description of the issue

International Orders

Due to the cost of international shipping, we do not offer refunds or exchanges for change-of-mind purchases.

If your item arrives faulty or you receive the wrong product, please contact us within 7 days of delivery with your order number and photos of the issue. We will work with you to resolve the problem as quickly as possible.

Please note that customers are responsible for any customs duties, taxes or import fees charged by their country.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs.

If your return is approved due to a fault or an error on our part, NADAYA will cover the return shipping costs where applicable.

We recommend using a tracked shipping service, as we cannot accept responsibility for returns lost in transit.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Final Sale or Clearance items
  • Items marked as non-returnable
  • Products that have been worn, washed or altered
  • Products returned without original tags

How to Start a Return

To request a return, please email:

support@nadaya.com

Include:

  • Your full name
  • Order number
  • Reason for the return
  • Photos (if applicable)

Our team aims to respond within 1–2 business days.

Australian Consumer Law

Nothing in this Returns Policy excludes or limits your rights under the Australian Consumer Law. If your product has a major fault or does not meet consumer guarantees, you may be entitled to a repair, replacement or refund in accordance with applicable law.